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OrangeIS THE MOBILE SIGNAL BACK?
At 27th October it had been gone for 77 days, but we had a signal today (28th October).

Click here to read the Full Story

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18°C

Cocking

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Humidity: 78%

Wind: 16.09 km/h

  • 31 Oct 2014

    Sunny 19°C 14°C

  • 1 Nov 2014

    AM Showers 16°C 12°C

Church Matters

St Catherine of Siena

Click the image of St. Catherine for the LATEST Church Newsletter

Parish Council

Agenda of next meeting Updated!

Minutes: All - Latest   Updated!

 

Is the Orange Signal Back?

Written by The Editor on .

Full Orange SignalWonder of wonders, this afternoon Frances Russell and I held a conversation with each other over the Orange/EE network without any clever technology to help us.  A bit sad perhaps given that we are such near neighbours, but the point is that there was a strong mobile phone signal.

Let us hope that it is back for good.

Bollards!

Written by The Editor on .

New keep left traffic bollardsA new street light and replacement 'Keep Left Traffic Bollards' have just been installed on the A286 pedestrian refuge as part of an upgrade to Cocking's road furniture and lighting.

The new bollards are designed to spring back if hit by passing traffic and may therefore last longer in good condition than their predecessors.

Work on the electricity supply to the street light next to Cocking Post Office continues, making it impossible to use a stretch of the pavement.

Please continue to support your local shop despite the inconvenience.

OFCOM to Enquire into Signal Loss

Written by The Editor on .

Further details will be posted here as they emerge, but as a result of the village's campaign via the media, it was announced on BBC South Today that OFCOM, the regulatory body, have agreed to mount an enquiry into our protracted loss of mobile phone signal.

Sounds like good news.

From Your Own Correspondent

Written by The Editor on .

Here your Editor is publishing a new email thread opened up with Orange, picking up from an earlier one between our new Parish Council Clerk, Greg Burt and 'Customer Relations' at the Company.  Of course there is no guarantee that there will be a reply, especially as they now realise that whatever they say will be published.  However if there is a lack of response, it will also tell a (sorry) story.

Please Note: Editorial comments are highlighted and the newest email in the thread will always be the one at the top of this article.  If the correspondence becomes protracted, older emails will be archived as links.


From: Nick Birch <my email addressThis email address is being protected from spambots. You need JavaScript enabled to view it.;
Subject: Cocking Signal Loss - Attn: XXX XXX and / or XXX XXX
Date: 22 October 2014 11:12:02 BST
To: This email address is being protected from spambots. You need JavaScript enabled to view it.

Dear Orange Customer Relations,

Sadly you have not been able to reply to my recent email yet, but I thought I would keep you informed of the latest developments in the village in relation to the 10 week absence of an Orange mobile phone signal, even if my emails become a monologue.

BBC South Today re-visited Cocking this morning, calling first on early riser, local farmer and Parish Council Chair, Richard Marks before conducting a ‘vox pop’ on the green by our children’s playground.  Luckily it was a pleasant sunny morning and the footage should therefore be good.  This gave local residents and customers such as myself the opportunity, once again, to air their dissatisfaction not only with the longstanding lack of signal, but also by the singular lack of clear communication between Orange / EE and its users.

Please remember that my invitation to you to communicate to your customers via the village website - cocking.org - remains open.  I do hope you take advantage of that opportunity soon as you silence is becoming deafening.

Regards

Nick Birch
Editor
cocking.org

BBC at Cocking Again

 

 

 

 

 

 

 

 

 

 


 From: Nick Birch <my email address>
Subject: Attention: XXXXX XXXXXXX
Date: 20 October 2014 13:27:12 BST
Cc: Burt Greg <cocking parish council's email address>
To: <orange customer relations' email address>

Dear XXXXX,

I have seen your email to Greg Burt, the Cocking Parish Council Clerk, about the 10 week lack of a mobile signal from the mast overlooking our village.

Frankly at this stage your reply is entirely inadequate and in fact it didn’t make any sense technically.  Your suggestion that customers dial 150 is also ridiculous.  Many have done so and are irate at the time that has wasted to no effect.

I am about to post your email on the village website along with a report of the second round of BBC Radio Sussex interviews about your service that was aired this morning.  We have also been featured on BBC TV South Today and you will no doubt continue to receive adverse publicity from many quarters  (e.g. BBC’s Watchdog who did a piece last week on 16th October) as apparently this sort of problem is common.

Your failure to field anyone on BBC Sussex this morning was emphasised by their presenter, but it came as no surprise I am afraid.

If you want to discuss this with me or can find anyone who really knows what is going on you can do so on my landline 01730 XXXXXX.

Regards

Nick Birch
cocking.org


From: <orange customer relations' email address>
Date: 20 October 2014 11:16
Subject: Re: Re: <no subject>
To: Cocking Parish Council <cocking parish council's email address>
Good morning Mr Burt

Re: postcode GU29 XXX

As discussed please ask your parishioners to call our Customer Services on 0845 41250000 or if they are in an area with signal, 150 free from their mobile phone. We can then get a clearer picture of what is happening and get our engineers on the case as soon as possible.

Kind regards

XXXXXXX XXXXXX
Customer Relations

Yes, Orange are actually saying that after 10 weeks, they really ought to find out what is happening and get their engineers on the case as soon as possible. How reassuring that is!

If you have a contract with Orange by all means contact them if you have a spare hour on your hands.  Take the opportunity of letting them know what you think of their customer service and arrange a rebate of rental while you are on the line.

Restoring the Flow

Written by The Editor on .

Bumble Kite - EastJulie Massey could remember when Costers Brook flowed freely through Bumble Kite and decided to do something about the build up of reeds and weeds that had progressively choked it.

So she assembled a small team of 'fit volunteers' - husband Alan, Paul Henshaw and Mike Hauffe - who together made a first attack on the undergrowth last Saturday.  The working party encountered reeds that were so well established that they needed a pick axe to dig them up and improve the profile of the stream bed.

We are told that the team will be revisiting the site to continue the work over the next few days and that they would welcome anyone else who would like to help - wellies, gloves and old clothes essential.

Bumble Kite - West

Renewed Concern over A&E at St Richard's

Written by The Editor on .

St Richards A&EReaders may be aware that a large contract for musculosketal services has been awarded to BUPA and a Surrey-based community service rather than to the local Western Sussex Hospitals and Sussex Community NHS Trusts who had also submitted bids.  Western Sussex, the trust that runs both St. Richards and Worthing & Southlands Hospitals, has raised concerns that this move by the local commissioning organisation, Coastal West Sussex Clinical Commissioning Group, could destabilise their local Accident & Emergency services.  In response to local interest in maintaining a locally-based accident and emergency facility, a petition is now under way.

The petition states the following, "We, the undersigned, call for a guarantee from Jeremy Hunt, the secretary of state for health, that accident and emergency and orthopaedic services at St Richard's Hospital will be safeguarded following the award of a £235m contract for orthopaedic services to Bupa CSH Ltd"

You can view and, if you want to, sign the petition online at this link.

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